HMC Technician
Trade · Auckland CBD, Auckland, New Zealand · Full-Time · $25/hr
Bring your ICT background to a permanent, full-time position supporting large-scale digital services across New Zealand. This verified opening is for a Hybrid Multi-Cloud Technician within a nationally connected technology environment in Auckland.
It suits an ICT professional who likes working through technical problems, keeping systems dependable and picking up emerging technologies. Beyond sponsorship, the attraction is a clearly defined role with real responsibilities and the chance to gain meaningful New Zealand experience in a sophisticated digital services setting. You will help run and improve hybrid-cloud services alongside technical specialists, internal teams and external partners. For technology specialists in Dubai, Abu Dhabi or Riyadh, it is a considered next move.
Key Responsibilities
- Give day-to-day technical support across hybrid and multi-cloud environments, maintaining systems and completing scheduled operational activities
- Investigate, diagnose and resolve service requests and technical incidents, monitoring issues and following set processes to restore services efficiently
- Log and manage incidents in service management platforms such as ServiceNow
- Help senior specialists with troubleshooting and technical investigations, escalating complex problems and operational risks appropriately
- Assist with deploying and implementing new solutions, including technical planning, system changes, project delivery, testing and rollout
- Look for ways to lift reliability, efficiency and the user experience, contributing to continuous improvement and new technology adoption
- Coordinate technical resolutions with internal teams and external vendors
- Keep technical documentation, records and service information up to date, in line with organisational standards on security, compliance, risk and technology operations
- Support digital technology projects coordinated at a national level
- Take part in an on-call roster for critical support when required, always with a professional, collaborative, service-focused approach
Requirements & Eligibility
- Minimum 2 years of professional experience in ICT technical support or a comparable technology role
- Hands-on experience supporting IT services and routine technology operations, including practical troubleshooting and incident resolution
- Experience with IT service management systems, preferably ServiceNow, and an understanding of structured incident-handling and service management processes
- Exposure to implementation, deployment or system change activities
- Relevant tertiary qualification in IT, Computer Science or a related discipline
- Relevant industry certification such as ITIL or Service Management is advantageous
- Sharp analytical thinking and strong technical problem-solving
- Effective communication with technical teams, users, vendors and stakeholders, and strong collaboration and teamwork
- A demonstrated interest in building skills across new technologies
- Able to work independently while recognising when complex matters should be escalated; organised, proactive and committed to dependable technology services
- Strong commitment to security, compliance and professional integrity, and willingness to join an on-call roster
- Ability to satisfy relevant New Zealand employment and visa requirements; sponsorship is available for suitably qualified international candidates
Apply: jobs@emiratesprime.ae · WhatsApp