Field Service Engineer Technician
Onshore applicants only
Visa sponsorship
Engineering · Auckland, New Zealand · Full-Time · Discussed at interview · Visa: Employer sponsored · Applicants: Onshore applicants only
A considered career step for a technician who likes to own the work, from installation through to repair. A growing technology company that serves manufacturing, food and beverage, packaging and automation clients is appointing a Field Service Engineer Technician in Auckland on a full-time basis.
Most of the equipment in its care is coding, marking, laser and labelling technology, built as refined electro-mechanical systems in which software plays a central part. Sole-charge installation, software integration, repairs, customer training and help desk support all sit with the position, and regular travel takes in New Zealand and Pacific Island territories such as Fiji, Samoa and Tahiti.
The company is an Accredited Employer with Immigration New Zealand, which enables it to sponsor workers on the Accredited Employer Work Visa (AEWV). This appointment is for candidates already living in New Zealand who hold immigration credentials to live and work there.
Present a refined CV for this role, setting out the coding and laser systems you have installed in sole charge and the help desk and training work you have led. Compose a polished field service CV with Build AI CV, kept current in English.
Key Responsibilities
- Take ownership of installing sophisticated coding and vision systems, electronic and mechanical, on production lines, together with their software control integrations
- Deploy coding and labelling software independently
- Consult schematics, technical manuals and diagnostics, applying electrical principles to bring each installation to completion
- Guide customers and internal sales and service colleagues through correct safety and operating procedures
- Provide considered pre-sales and after-sales advice and help desk support for customers and fellow field technicians
- Resolve electrical and mechanical issues, whether by troubleshooting, rewiring, fitting replacement parts or modules, or upgrading firmware and software
- Manage acceptance testing at the factory before shipment as well as production trials at customer sites
- Deliver scheduled follow-up service that protects customers from downtime and lost production, keeping stock and workflow records accurate and timely
Requirements & Eligibility
- A university qualification in a relevant field of study
- At least 5 years' experience with the installation and support of industrial coding and labelling technologies alongside their control software
- Proven expertise in fault-finding across coding software and coding and marking equipment integrations
- The capacity to work remotely and unsupervised
- A readiness to work outside normal hours, an on-call roster included
- A valid driver licence and a passport maintained as valid at all times
- Immigration credentials to live and work in New Zealand
Apply: Apply by email · WhatsApp
Visa guide: AEWV Guide for UAE & Gulf Residents